There was a 42% fall in the number of complaints received by the Financial Services Ombudsman in 2014, according to its annual review. 

Permanent TSB could be hit with a compensation bill of up to €30m from an ongoing enforcement investigation being carried out by the Central Bank.

The High Court has asked the Financial Services Ombudsman if a bank is allowed to increase mortgage interest rates at times when the rates set by the European Central Bank are historically low.

A gay bank worker who murdered his arranged bride in a pre-planned attempt to hide his sexuality has been ordered to serve at least 21 years behind bars.

Customers with complaints against banks and other financial institutions face an uphill battle to assert their rights, a new report says.

The company that took over MBNA’s Irish credit card business, Avant Tarjeta, had the highest number of findings made against it by the Financial Service Ombudsman in the second half of last year.

At long last, it would appear we’ve had some real movement to our ongoing demands for some accountability from the financial services sector.

Finance houses face a new 'three strikes and you are out' policy under new rules allowing a watchdog to name and shame.

The financial watchdog has criticised bailed-out banks for not dealing with customer’s complaints properly.

The banking sector has not shown any improvement in how it handles complaints, according to the latest report from the Financial Services Ombudsman.

A Dublin-based law firm that is acting for more than 1,000 clients who have been mis-sold Payment Protection Insurance (PPI) in Ireland are appalled by the advice given to consumers by the Central Bank.

Up to 12,000 AIB customers may have been given a poor credit rating because the bank over-reported the level of missed payments.

The Financial Services Ombudsman wants to name and shame institutions in order to improve customer service and the handling of complaints.

THIS little country has put itself and future generations into hock to save the banks.

The National Consumer Agency has issued guidelines for consumers who are buying travel insurance.

THE Irish Insurance Federation (IIF) wants greater clarification from the Central Bank over claims that the majority of insurance firms are failing to comply with the consumer protection code.

The Financial Services Ombudsman has said much more needs to be done to begin to restore public confidence in the sector.

NO insurance firms are fully complying with the consumer protection code, according to findings from the Central Bank.

ALLIED Irish Banks is conducting an internal investigation into how it used forged documents to claim it held a security over property owned by a couple who borrowed €120,000 from the bank.

A new report published today by the Financial Services Ombudsman (FSO) shows that the volume of complaints about financial institutions in Ireland remains at record levels.

THE economic downturn has caused a large increase in complaints against banks, building societies and other financial institutions with a record number of cases being handled by the Financial Services Ombudsman (FSO).

A couple who lost their life savings when bank shares collapsed has won them all back again in a successful appeal to the Financial Services Ombudsman, the High Court has heard.

COMPLAINTS against financial institutions increased by almost 30% last year, according to the latest report from the Financial Services Ombudsman.

There has been a significant increase in the number of complaints made against financial institutions in 2009, it was confirmed today.

A Co Kildare couple have settled their High Court action against the Financial Services Ombudsman over his decision to reject their complaint over the manner in which an investment product was sold to them by First Active.

The High Court has upheld the Financial Services Ombudsman's finding that insurers of a Dublin businessman had failed to prove that on the balance of probabilities he had committed suicide.

THE overall level of lending fell by another €2.3 billion in October, on a monthly basis, following on from the €4.4bn fall seen in September and a €1.5bn decline in August, according to latest public sector credit figures from the Central Bank.

WE have all heard of friends, neighbours or relatives who have lost substantial sums because of the stock markets’ collapse. Anyone involved in a private-sector pension scheme has had to revise their expectations downwards to reflect the failure of our financial system and our financiers.

The Financial Services Ombudsman is calling on financial institutions to review all investments sold to elderly people over the past few years.

The number of complaints received by the Financial Services Ombudsman has increased by 28% so far this year.

SOME of the country’s top banks are still not dealing adequately with complaints from customers, the Financial Regulator has said.

PIBA, the country’s largest group of independent brokers, said that setting the benchmark for an older person at age 60 is patronising to those concerned and is unjustly discriminatory.

The High Court has today quashed a decision by the Financial Services Ombudsman (FSO) in which investment brokers Davy were found to have mis-sold €500,000 worth of perpetual bonds to Enfield Credit Union.

There has been a 30% increase this year in complaints to the Financial Services Ombudsman (FSO) Joe Meade.

The Financial Services Ombudsman has warned financial institutions that they can no longer take advantage of anyone — especially the elderly and disadvantaged — by selling inappropriate products to them.

The Financial Services Ombudsman has reported a 15% increase in complaints last year.

MOTOR insurance customers are to receive refunds of €293,000 from Quinn Direct after they were overcharged by the company.

The Financial Services Ombudsman has decided not to appeal a court ruling in favour of Quinn Direct over fees for transferring motor insurance policies.

AN INSURANCE company has been ordered to pay €200,000 to a former professional rugby player by the Financial Services Ombudsman after it refused to pay out a claim under an insurance scheme run by the Irish Rugby Football Union.

The Financial Services Ombudsman has published a list of the main decisions made by his office in the first half of this year, which include an award of €18,500 to an elderly widow whose investment was mismanaged by a leading stockbroking firm.

An unnamed building society has been ordered to repay €29,000 to a couple who were charged a redemption fee of €59,000 for switching their mortgage to another provider.

The Government has created a new Financial Services Ombudsman to pursue complaints against banks and other institutions on behalf of consumers, it emerged today.