Ombudsman wants to publicise firms over complaints

The Financial Services Ombudsman wants to name and shame institutions in order to improve customer service and the handling of complaints.

Ombudsman wants to publicise firms over complaints
Tue, 26 Jul, 2011 - 08:13

The Financial Services Ombudsman wants to name and shame institutions in order to improve customer service and the handling of complaints.

The FSO's annual report for 2010 shows that more than 7,200 complaints were received last year - consistent with previous years.

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