Letter to the Editor: Not everyone can manage business affairs online

Where many, if not most of us senior citizens, who know virtually nothing about modern means of communication are concerned, it is something of a shame that television and mobile phone operators are allowed to do so without providing their customers with an Irish Postal address and an Irish landline telephone number.
Letter to the Editor: Not everyone can manage business affairs online

Where many, if not most of us senior citizens, who know virtually nothing about modern means of communication are concerned, it is something of a shame that television, as well as mobile phone service providers and others who operate here, are allowed to do so without providing their customers with an Irish Postal address and an Irish landline telephone number along with a live human voice at the other end of the line for the purpose of dialogue and transacting business.

Granted, the World Wide Web/Internet provided humanity with multiple benefits but, in my view, its inception should not have been allowed to herald an outcome that handicapped many elderly people, especially given that the two traditional means of communication to which I have referred are still in existence and available to all concerned.

I appeal, therefore, to the appropriate Government Department and to age action lobbies to undertake the stamping out of these malpractices because they contribute towards isolating elderly people as well as being instrumental in many senior citizens losing control over their affairs and their dealings with these companies who depend, to a significant degree upon us senior citizens for financial support.

Pat Daly,

3 Suncourt,

Midleton,

Co. Cork.

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