Phone company urged to text bad news first

MY last monthly statement from mobile phone operator 02 showed a price increase of more than double for text messages sent internationally.

Thu, 18 Sep, 2003 - 01:00

A simple text message forwarded internationally now costs 25 cents compared to 11 cents previously.

I phoned the 02 customer service to complain that I was not informed about the price increase beforehand. They said they had fulfilled all their obligations under ComReg (Commission for Communications Regulation) by advertising in the newspapers.

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