customer service

A COMPREHENSIVE SERIES OF ARTICLES ON THIS TOPIC

<p>Staff don't like being told of service failures but customers need to feel they are being listened to.</p>

columnists

Terry Prone: Resolving a customer's whinge should be a source of great pride

You welcome a complainant, engage with them so they get it off their chest, solve the problem, and thank them for bringing it to you

Terry Prone: The customer is not always bright — but a rapid response keeps everyone happy

<p>Customers paying 'catch-up bills' at the new higher rates and not being able to get through to customer service lines were all cited in the latest report on complaints.</p>

news

Price hikes and billing issues drive surge in complaints to energy regulator

economy

Credit unions and chemists best in Ireland for customer service, telecom firms among worst

news

Eir customers report continuing service issues

FILE PHOTO Telecommunications company Eir is expected to apologise to the Oireachtas Communications Committee today for ongoing

news

Eir chief apologises for drop in customer service standards

Pádraig Hoare: Irish consumers short-changed when it comes to customer service

The lack of service or fixing an issue is one thing, but the layers upon layers of action that customers need to take before their complaints are remedied is what causes the most anger and frustration.

Sun, 22 Nov, 2020

Cork becomes first city in Europe to launch customer service charter

Cork has become the first city in Europe to launch a customer service charter for businesses.

Mon, 04 Mar, 2019

Eir plans to tackle poor customer service

The chief executive of Eir said the telecoms firm will have to tackle a poor reputation for customer service, as it reported earnings had risen 13% in the six months to the end of December.

Wed, 27 Feb, 2019

The customer is always right? People tell their most bizarre customer service experiences

Dealing with the public is no easy job.

Thu, 14 Jun, 2018

Fáilte Ireland announce new programme to improve customer care

Fáilte Ireland has launched a new industry training programme which will train front-line staff across all sectors of a tourism business to maximise their potential in customer relationships and satisfaction.

Thu, 15 Feb, 2018

This is probably the worst customer service story ever!

Shocking!

Fri, 21 Oct, 2016

Image overhaul helps Ryanair profits take off

A bumper opening quarter saw Ryanair profits surge 25% to €245m as the airline’s new softer image helped attract customers in ever-increasing numbers.

Tue, 28 Jul, 2015

Ryanair shares rise amid ‘cuddly Michael effect’

Shares in Ryanair were boosted yesterday after one of its smaller rivals — British low-cost airline easyJet — forecast profit growth of 14%, and on expectations that the Irish airline’s new “cuddly” customer-service focus is paying off.

Thu, 23 Jul, 2015

Positive experience of public service

In a time when public services are struggling to cope with cutbacks, I would like to share my recent positive experiences of the people working in some of those services.

Fri, 23 May, 2014

No reprimand for US Airways employee who sent porno tweet from company account

A spokesperson for US Airways has said the person behind Monday's graphic tweet made an honest mistake and won't be reprimanded for it.

Wed, 16 Apr, 2014