Credit unions and chemists best in Ireland for customer service, telecom firms among worst

The best in meeting customer expectations were face-to-face organisations, showed the CX rankings

Credit unions and pharmacies are among the best in providing customer service satisfaction in Ireland, while telecom firms and some Government departments are among the worst, as customer service plummets to a seven-year low, according to an annual survey. 

Customers dealing with Eir, Facebook, Ryanair, the Department of Social Protection, Irish Water, as well as RTÉ, SSE Airtricity, courier Fastway, Sky, UPS, and cable provider Virgin Media reported some of the worst experiences, the performance index devised by The CX Company has shown.