Eir customers report continuing service issues

Former county councillor John Gilroy from Glanmire, Cork, has spoken out about Eir  customer service. Picture: Dan Linehan

Telecommunications firm Eir's well-publicised customer service problems continue for long-suffering users, despite insisting it is making "substantial progress" in the past two months.

Eir's customer service record saw its leadership hauled into meetings with Government ministers in November, as well its chief executive appearing at the Oireachtas communications committee in December.