Eir chief apologises for drop in customer service standards

Eir CEO Carolan Lennon: 'We have lost 80 staff between March and July when we were unable to recruit due to lockdown restrictions.'
Picture: Leah Farrell / RollingNews.ie

The CEO of telecoms company Eir has apologised to the Oireachtas for a dip in customer service standards during the Covid-19 pandemic.

Carolan Lennon told the Oireachtas Committee on Transport and Communications Network the company had seen increased wait times and a rise in average calls handled due to the loss of on-site support systems.