A Los Angeles teacher and coach was subjected to some pretty awful customer service from Expedia recently which ended with her receiving an email from the company saying “F*ck you!!”
Cara Virmontes complained to the company after being charged for travel insurance for her 8-month-old son, even though the infant didn't even need a airline ticket.
During the call, Cara said she asked to speak to the supervisor and was refused her request.
After the call she received an online survey from the company which she filled out honestly given the experience she had just had with the company.
Two days later Cara said she received an email cancelling her trip for her and her family with an unpleasant message at the top of the email saying “F*ck You!!”
You would think things couldn't get any worse however when she then called Expedia's customer service she said the person she spoke to blamed her for the cancelled reservation and the supervisor told her she would have to pay $200 to rebook her flight.
Cara then emailed a screenshot of the expletive to the supervisor and said she still hasn't received a response.
Since going public about her ordeal on CBSLA, Expedia have released a statement regarding the incident.
“We take this matter very seriously and have opened up an investigation analyzing every click and action made by our customer service agents,” the company said.
Expedia also said it will rebook Viramontes flights, refund her money and provide her with a $500 voucher.