Person: Francesca McDonagh

A COMPREHENSIVE SERIES OF ARTICLES ON THIS TOPIC

<p>Finding a human at the end of a 'helpline' who actually helps — in my case, kudos to Bank of Ireland's Garret — should be normal rather than a cause for celebration. Picture: iStock</p>

columnists

Terry Prone: The customer is not always bright — but a rapid response keeps everyone happy

Japanese tidying expert Marie Kondo has inspired millions to embrace the spring clean, which often leads to unused vouchers being discovered

<p>Francesca McDonagh said she leaves Bank of Ireland with a heavy heart and pride in what has been achieved during her tenure.</p>

companies

Bank of Ireland CEO Francesca McDonagh to step down in September

Fergus Finlay: Bank advertising makes me sick to the stomach

FILE PHOTO Bank of Ireland has announced the creation of 130 new IT jobs over the next 12 months END

companies

Bank of Ireland eyeing ‘good-fit’ takeover deals

economy

BoI chief: Bank has no policy to block mortgages over Covid-19

politics

97,000 Bank of Ireland Covid-19 payment breaks have ended

NTMA removes Davy as Government bond dealer

Michael Clifford: Neither fear nor shame for the Money Men

Where was the shame? Where was the fear? Where were the women?On 2 March, the chief executive of Davy stockbrokers’ Brian McKiernan issued a memo to the company’s 700 staff. Some minutes earlier, the Central Bank had revealed that a record €4.

Mon, 15 Mar, 2021

BoI takes a €1.1bn loan hit and €374m loss in the first year of Covid-19 pandemic

Bank of Ireland unveiled as the country's largest lender unveiled the €1. 1bn toll in impaired loans in its first reckoning of the Covid-19 crisis.

Mon, 01 Mar, 2021

Bank introduces carer's card for vulnerable customers

Trusted friends and relatives or designated carers are now able to manage the day-to-day living expenses of those in their care.

Thu, 14 May, 2020

Bank of Ireland chief: No talk of further loan payment breaks

Bank of Ireland is having no discussions about further extending the payment breaks for customers, its chief executive Francesca McDonagh has said, as the lender posted a loss of €235m in a quarter -- even as the Covid-19 economic crisis had only started to bite.

Mon, 11 May, 2020

Bank of Ireland aiming to seek repayments to loans from September

Bank of Ireland says it will aim to look for repayments to loans that have received payment breaks from September.

Mon, 11 May, 2020

Financial Services Union seek gender pay gap data from all Irish retail banks

Bank of Ireland announced a target to establish 50:50 gender balance in appointments to senior management and leadership by 2021.

Thu, 12 Mar, 2020

Men paid 24% more than women in Bank of Ireland

Men are paid 24.2% more than women in Bank of Ireland as the organisation publishes details of its gender pay gap.

Mon, 09 Mar, 2020

Bank of Ireland chief signals confidence on any new banking regulations

Bank of Ireland chief executive Francesca McDonagh has signalled her confidence that Irish banking won’t face a raft of new regulations under the next government, potentially including loan sales, cash-back mortgages, and the industry’s elevated interest rates.

Mon, 24 Feb, 2020

BOI not planning on price war as AIB announce mortgage lending rates cut

Bank of Ireland says it has no plans to engage in a price war with AIB.

Mon, 24 Feb, 2020

Shares of AIB and Bank of Ireland hammered as Brexit storm clouds darken

The shares of the two main Irish bank shares had one of their worst days since the financial crisis as lacklustre earnings and the looming Brexit threat hit hard.

Mon, 29 Jul, 2019

Business movers: New account director with corporate PR firm Heneghan

Emma Gallagher has been promoted to account director with corporate PR firm Heneghan PR.

Thu, 04 Jul, 2019

Bank of Ireland board faces barrage of complaints from shareholders over customer service at branches

The Bank of Ireland board faced a barrage of queries and complaints from shareholders on the future of its UK lending operations, customer service and new technology, ATM thefts, dividend payment plans, and lagging shares of Irish banks.

Tue, 14 May, 2019

FBD blames insurance costs solely on legal system

FBD Insurance has accused the legal profession of being solely responsible for exorbitant premiums for businesses as it defended its 41% rise in profits last year.

Thu, 04 Apr, 2019

BoI earmarks €375m landlord loans

Bank of Ireland has moved to reduce the amount of crisis-era landlord mortgage loans on its books — but has opted to securitise or refinance the loans rather than going for an outright sale for the time being.

Fri, 29 Mar, 2019

Bringing the best leaders together

UCC student Barry O’Sullivan may only be 20, but he has no shortage of ambition, bringing together some of the top business leaders in the country for the inaugural Executive Summit next month.

Mon, 04 Mar, 2019

Risk of no-deal Brexit rises to ‘significant 30%’

The risk the UK will crash out of the EU at the end of next month has risen to “a significant 30%” but the most likely outcome is for a soft Brexit, according to a leading firm of economic forecasters.

Fri, 01 Feb, 2019

Bank of Ireland falls as recovery spend rises

Bank of Ireland shares fell 2% as the lender earmarked an additional €500m to spend on improving its business models and IT systems; taking its overall planned ‘transformation’ investment from 2016 to 2021 to €1.4bn.

Thu, 14 Jun, 2018

Bank of Ireland faces barrage of criticism over branches

The new chief at Bank of Ireland has pledged the bank will do a lot better as the bank’s directors faced a barrage of criticism from shareholders over its care of customers, the alleged lack of staff at its branches, and mistakes such as cheques being cashed with the wrong amounts.

Sat, 21 Apr, 2018