Bank of Ireland board faces barrage of complaints from shareholders over customer service at branches

The Bank of Ireland board faced a barrage of queries and complaints from shareholders on the future of its UK lending operations, customer service and new technology, ATM thefts, dividend payment plans, and lagging shares of Irish banks.

A number of retired Bank of Ireland employees told the annual shareholders' meeting they detected little progress and were not satisfied by the bank’s service at branches, saying there was still not enough staff even as Bank of Ireland continues to invest and revamps outlets across the country.