Banks to introduce measures to help address problem gambling

The new framework commits banks to practical measures such as dedicated support phone lines, trained staff, and voluntary card blocking

Measures include implementing voluntary card blocking, creating a dedicated support line, and enhancing staff training.

The three pillar banks have announced plans to introduce a raft of new measures aimed at providing support to customers impacted by problem gambling, including implementing voluntary card blocking, creating a dedicated support line, and enhanced staff training.

The announcement comes from the Irish Banking Culture Board, which is an independent industry initiative funded by the pillar banks AIB, Bank of Ireland, and PTSB.