Inclusive bank uses the Hidden Disabilities Sunflower symbol

Bank of Ireland signs up to Sunflower symbol along with introducing accessible ATMs, simpler customer communications and new supports for customers with hearing impairments

Bank of Ireland partners with Hidden Disabilities Sunflower service: Aidan Martin, Sunflower service user and TCD student, Marie Devitt, business partnerships manager, Trinity Centre for People with Intellectual Disabilities, Áine McCleary, chief customer officer, Bank of Ireland and Conor O’Donnell, Sunflower service user and TCD student.

Bank of Ireland’s 182 branches across Ireland and Northern Ireland have signed up to recognise the Hidden Disabilities Sunflower symbol, as well as extending its JAM Card partnership.

The Hidden Disabilities Sunflower allows people to signal they may need extra understanding, time or support. The bank has trained its staff to identify the Hidden Sunflower lanyard or pin, ensuring that those who wear it receive the additional support they may need.