NatWest and RBS to refund thousands of loan customers who were wrongly charged

Thousands of people in the UK who took out personal loans with NatWest and sister bank Royal Bank of Scotland are receiving refunds on interest they were wrongly charged.

The British banking giant is writing to tell those who are owed money about the mistake, which meant some customers falling behind with their payments should have been sent a "notice of sums in arrears", but this did not happen.