Drivers angered at price of insurance cover

More than 11,500 complaints were made to motor insurers in the second half of 2016, according to the latest Central Bank consumer protection bulletin. More than half of the complaints related to pricing.

The number of motor insurance policies in 2016 was more than 2.1m and premiums were worth €1.02bn. The Central Bank data found the reporting motor insurance companies received 11,502 complaints, representing 0.5% of live policies.

Around half of all these consumer complaints related to pricing, while a fifth related to customer service. An eighth of complaints related to voiding, decline of policy and terms and conditions issues.