John Whelan: AI boosting Airline productivity but won’t make your flights cheaper

These AI developments raise questions about how far airlines may go in using passenger data.

Many major airlines are using AI to boost productivity, streamline internal workflows, and improve flight punctuality. But AI is unlikely to reduce overall airline fares. Instead, airlines are using AI for advanced dynamic pricing to squeeze maximum profit from every seat.

And while AI may occasionally drop prices on empty, off-peak flights to fill spaces, it generally makes random cheap bargain fares harder to find on popular routes.