Energy providers anger disabled widow

SOME years ago, when I signed a contract for a power supply to my home, I was told an ESB employee would call to read the meter every two months.

About a fortnight ago I received a letter stating “future electricity amounts would be based on a planned estimated reading.”

I was advised that if I wanted my next bill based on my own reading I had to ring ESB that very day “and follow the voice prompts” - otherwise I would miss the chance to ensure an actual reading on the next bill. No mention of when - or even if - an actual ESB reading would ever again be taken.