Dublin Bus fails to put customers first

LIKE a lot of people I often find myself wondering how much thought is given to the logic and practicality of measures that are taken by “officialdom” in this country.

The recent decision by Dublin Bus to summarily discontinue their range of pre-paid, “two easy” bus tickets which allow two individual bus journeys, and which were most useful and convenient for those of us making minimum fare journeys, without producing any effective replacement, flies in the face of their website’s promise to facilitate “integrated transport” and “all your travel needs”.

This decision leaves the commuter with a “Hobson's choice” of either always having the exact change for their chosen journey (impractical), taking a change ticket, traipsing down to Dublin Bus’ head office and redeeming this change ticket (inconvenient), paying for the nearest equivalent ticket, which in my case is 75 cent dearer per journey or lastly, walking (healthier, and better in these recessionary times, but, most times wholly impractical).