Ticketmaster near bottom of the table for customer experience, survey shows

The author of the CX report said Ticketmaster’s score had already fallen last year in the wake of its tiered pricing model for Taylor Swift and Coldplay concert ticket sales introduced during a cost-of-living crisis

The competition watchdog received numerous complaints over the sale of tickets for the Oasis reunion concerts.

Ticketmaster remains close to the bottom of the table of Irish companies for customer experience in the wake of anger and frustration over their tiered pricing model for major concerts by acts including Oasis, Taylor Swift, and Coldplay.

The ticketing giant placed 143 out of 150 surveyed companies in the 10th annual customer experience (CX) report, with the Competition and Consumer Protection Commission opening an investigation into the company on the back of 100 complaints it received.