An Post's next-day-delivery performance falls short

Postal service's performance ended up 7% short of that required by ComReg

An Post's performance has yet to recover from the pandemic, with its best result in 2019 seeing it achieve 90%. 

An Post delivered 87% of single piece priority mail last year on the next working day following the day of posting, latest figures from the Commission for Communications Regulation reveal.

A 2% improvement compared to 2022, last year's performance remains 7% short of the 94% regulatory standard.

In addition, An Post delivered 98.8% of single piece priority mail within three working days following the day of posting, above the 2022 result of 98.3% but still below the 99.5% required by ComReg.

An Post's performance has yet to recover from the pandemic, with its best result in 2019 seeing it achieve 90%. 

However, the regulator said the pandemic outbreak posed some challenges for An Post in continuing to provide the universal postal service in the years 2020 and 2021, with the annual performance achieved for those years being 82% and 84% respectively. On exiting the pandemic in 2022, the annual performance achieved was 85%.

Between January and November 2023 excluding the month of December, An Post delivered 89% of single piece priority mail on the next working day, which represented an improvement of 2% over the same time in the previous year. The result for the same period in 2019 was 92%.

For the month of December 2023, the overall next-day delivery performance stood at 61%, which represents no change from the performance of December 2022. The result for pre-pandemic December 2019 was 75%.