Losses at self-checkouts more than doubled in 2023 — report

Cork artificial intelligence firm Everseen said its analysis showed the majority of cases were malicious, with shoppers scanning most of the items in the cart while leaving expensive items like alcohol and meat unscanned

Everseen said for the average grocery store with 12 self-checkout lanes, this cart-based loss exceeds $102,000 (€93,757) annually,

The level of losses from theft and items left unscanned at self-checkout tills has more than doubled across the globe in the past year, according to a report by Cork artificial intelligence firm Everseen.

Releasing the findings from its Retail Threat Curve report, the company said cart-based loss had doubled in the past year, reaching 30% of all incidents happening at self-checkouts. Cart-based loss is defined as unscanned items left in the shopping cart at the end of the payment process.