Skillnet Ireland says commitment to learning can save call centre jobs

Automaton, artificial intelligence (AI) and machine learning future are changing the working lives of people in contact centres quicker than any other sector. The good news is that Skillnet Ireland is working closely with businesses to keep Irish customer experience (CX) ahead of the curve.

Ireland is currently home to around 60,000 CX workers. Employers include the likes of AIB, Airtricity, Blizzard Entertainment, Convergys, eir, Eishtec, Fexco, Paddy Power, Paypal, SSE, Sky Ireland, Virgin, Vodafone and Voxpro.