Automaton, artificial intelligence (AI) and machine learning future are changing the working lives of people in contact centres quicker than any other sector. The good news is that Skillnet Ireland is working closely with businesses to keep Irish customer experience (CX) ahead of the curve.

The Irish Centre for Business Excellence (ICBE) have launched 300 work placements for professionals eager to rejoin the workforce.

A career advancement programme has revealed it has 200 work placement opportunities available nationwide for experienced and professional workers.