Automaton, artificial intelligence (AI) and machine learning future are changing the working lives of people in contact centres quicker than any other sector. The good news is that Skillnet Ireland is working closely with businesses to keep Irish customer experience (CX) ahead of the curve.

Billionaire JP McManus has said his dream is to bring the 2026 Ryder Cup to his five-star Adare Manor Hotel and Golf Resort in Co Limerick, which is due to reopen in September after major reconstruction and refurbishment.

Cincinnati: A negative review or comment on the Twitter, Facebook or Youtube websites can lose companies as many as 30 customers, according to a survey by Convergys Corp.

CHILDREN in Britain are spending a staggering £1 billion (€1.5bn) a year on mobile phones, according to research published yesterday.