British Gas to sue over billing system glitches

British Gas today confirmed it is to sue the firm that designed its household billing IT system that it claims was behind a costly customer service debacle.

British Gas to sue over billing system glitches

British Gas today confirmed it is to sue the firm that designed its household billing IT system that it claims was behind a costly customer service debacle.

The Centrica-owned group is taking legal action against Accenture for a reported £182m (€229m) to cover the costs incurred in sorting out the billing mess.

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