28,000 bags held up in Heathrow chaos

The Heathrow Terminal 5 (T5) fiasco has led to 28,000 bags being placed in temporary storage and it could take up to a week to get them back to their owners, the British government announced today.

British Aviation minister Jim Fitzpatrick told the House of Commons that passengers using the new £4.3bn (€5.4bn) terminal had suffered “an unacceptably poor experience”.