Airline service charges there for all to see
However, the ‘money-making schemes’ she refers to are part of the cost-saving plan which ensured the airline’s survival post 9/11. Indeed, their website gives details of all in-flight services and associated charges to all intending passengers.
As with all economy tickets, there is little or no flexibility as regards changing dates. This applies to all airlines. There is the option to have a flexible ticket, but at a substantially greater cost. Unfortunately, when someone is forced to change their travel dates, additional charges are inevitable.
I am surprised that Ms Gillen believes there is no ‘phone or email service available. In recent times, I have used both, and found Aer Lingus staff most courteous and helpful.
I make these observations as a mere passenger who has experienced excellent service from Aer Lingus, and in the belief that this, too, merits highlighting.
Patrick Jordan
50 Monksfield Heights
Clondalkin
Dublin 22
