How many calls to replace a light bulb?

AS a resident in an estate where, just like myself, there is a fair scattering of senior citizens, I am bewildered at what has happened to the ESB. We were led to believe the shake-up of the service would result in greater things for the customer.

For starters, we would have direct contact with a problem-fixer via an 1850 number.

Last September my wife rang the new number to report that the light outside our home had been out for about a month. A very polite lady asked for the pole number, and my wife told her it was nine.