AIB overcharging – Bank must repay money to customers

The pathetic attempt by executives of Allied Irish Bank to shrug off responsibility for the scandalous €14 million foreign exchange rip-off by deflecting blame to junior staff is almost as outrageous as the deception itself.

It is unacceptable to expect people, and especially the victims of this gross delinquent conduct, to believe that for eight years the top management of the bank was oblivious to what was happening.

To assert that was the case is to admit that internal standards of accountability, responsibility and fundamental business practices are abysmally defective. To blame it on a software problem they were unaware of, is totally spurious.