Terry Prone: My virtual customer service shoots itself in the foot

An avatar with blue hair promised the issue would be escalated to their regional team and was there anything else she could help me with? 'You didn’t help with any previous queries; you’re not helping with this one.'

Budget prices are attractive but virtual customer service can have its issues. Picture: YouTube

Mon, 04 Nov, 2024 - 01:00

Terry Prone

Terry Prone is an author, columnist and one of Ireland's most well known commentators on communications, politics and public life.

A couple of years ago I bought sheepskin slippers in Lidl, dirt cheap. Not that I was going to actually wear them, mind you.

Nothing so unglamorous would ever touch feet which have a profound sense of entitlement to 4in stilettos. But I have this wheelie bag containing things I’d never in my right mind put on, but which is a kind of luggage insurance policy against hospitalisation.