Human touch - Santa letter

Sometimes, no matter what structures and safeguards a business or organisation puts in place, things will go wrong. 

An Post faced such a dilemma at Christmas when a letter to Santa Claus was returned to its sender marked ‘insufficient address’.

An Post apologised for the mistake, saying it was “very upset” to learn of the case and that “it simply should not have happened”. Not half as upset as the little Dublin girl involved and her father, though.