Smoker fuming over holiday breakdown

MY husband and I booked a holiday break in a West Cork hotel through the SuperValu voucher scheme from August 18-20.

We booked online and specified a smoking room. The website confirmed our booking. I requested an ash-tray for our room from a member of staff who said “no problem”. Shortly afterwards another staff member knocked on our door and told us there was no smoking in the bedroom.

I told her I had booked a smoking room. I was told I could only smoke outside. So, with some chagrin, we abandoned our break and returned home where I checked the Supervalu breaks website and that of the hotel.