Energy watchdog to spend €200k to resolve complaints backlog 

CRU data shows a sharp and steady increase in complaints made about energy companies in the last two years.

The energy regulator is set to spend over €200,000 on consultants to help clear its backlog of complaints, which have quadrupled in less than two years as households faced surging bills during the cost-of-living crisis.

The Commission for Regulation of Utilities said it was seeking support to help in its dispute resolution function, with the number of complaints received in 2022 65% higher than the year before and 2023 “higher again”.