Technical support centre to create 425 Dublin jobs

Minister for Enterprise, Trade and Innovation Batt O’Keeffe today announced that business process outsourcing firm Stream is to create 425 high-quality jobs in Dublin over the next 12 months.

The new positions will provide technical support in 17 languages across Europe.

Stream Global Services is a premium business process outsource service provider specialising in customer relationship management for Fortune 1,000 companies.

The investment is supported by the Government through IDA Ireland.

Stream Ireland Ltd will invest €2.5m in a new dedicated centre in Swords, Co Dublin.

The company has signed a deal with a leading manufacturer of video game consoles to provide consolidated European technical and customer support for a popular gaming product.

Stream, which has been in Santry, Co Dublin, since 1995, employs 325 workers providing customer support services to a range of clients including travel, telecommunications and consumer products.

Announcing the jobs today, Minister O’Keeffe said: "Stream’s decision to choose Ireland to offer pan-European support to a leading video game manufacturer demonstrates to the global investment community that we continue to attract top global players in these difficult times for the world economy.

"The significant number of jobs adds momentum to Ireland’s economic recovery and generates confidence in our capacity to outperform competitors for foreign direct investment wins."

The chairman and chief executive of Stream, Scott Murray, said: "Stream is excited to establish our new centre in Ireland.

"This investment is one of the most important by the company in the region in recent years and we are very satisfied in the ability of our Irish operations to deliver excellent service solutions.

"We are confident that our nearly 20 years experience offering complex services in customer care and technical support, coupled with our extensive language support and global footprint, will enable us to provide the most comprehensive and value-based solution for our client."