Bord Gáis tops bill for complaints to CER

Bord Gáis Energy accounted for the largest number of customer complaints investigated by the Commission for Energy Regulation (CER) last year, despite having a smaller market share than Electric Ireland.

BGE, which had a combined electricity and gas market share of 23%, constituted 43% of the complex complaints lodged against energy suppliers. Electric Ireland, which has 50% market share, accounted for 37% of the total.

In both the electricity and gas supply market, 76% of complex complaints, which are escalated to the CER and require a full investigation, included issues with inaccurate billing, incorrect account details, problems with budget plans, and large catch-up bills following estimated readings.