Rise in faults and repair times for Eircom

EIRCOM is attracting rocketing complaints from phone customers about faults while taking longer to deal with repairs, the Government’s phones watchdog ComReg said yesterday.

ComReg also said it was concerned about the length of time people were waiting to get working phone lines installed in their homes.

Yesterday ComReg released figures showing how Eircom performed in the first nine months of last year. They revealed that Eircom had reduced the amount of time most householders had to wait to get phone lines installed from 40 days in early 2006 down to 13 by September.