#Dear Caitriona

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#Dear Caitriona

A COMPREHENSIVE SERIES OF ARTICLES ON THIS TOPIC

<p>Customer service staff deal with a high volume of queries and complaints — so remember that respectful communication is more likely to be taken seriously and lead to a better outcome. File photo</p>

people

Caitríona Redmond: What about the people on the receiving end of our complaints and queries?

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond

MixCollage-17-Jan-2025-04-36-PM-3143

Caitríona Redmond: Unwanted Christmas gift? Here are your options

<p>King Colis is a company that specialises in buying lost e-commerce packages and then reselling them as ‘mystery parcels’ to customers willing to gamble on getting a bargain. Pictures: The Square Tallaght</p>

people

Caitríona Redmond: Why are we introducing children to gambling at Christmas — or ever?

Winter alcoholic hot drinks

people

Caitríona Redmond: Alcohol-free drink offerings need to improve

Man Shopping Electronics Online During Black Friday Sale.

advice

Black Friday: Is the seasonal sale really worth it?

MixCollage-17-Jan-2025-04-36-PM-3143

Caitríona Redmond: Free flights for my shopping points? I don’t believe it!

Woman managing the debt

Caitríona Redmond: How to save over €48 per month on essential bills

Make sure you benefit from all you are entitled to.

Mon, 22 Sep, 2025

Broken mobile phone

Caitríona Redmond: What to do if you lose your mobile phone

Your mobile phone may hold all your personal information, would it be a disaster if it was lost to the ether?

Mon, 21 Jul, 2025

Woman Scanning Groceries at Self Checkout in Supermarket

Caitríona Redmond: Are self-service checkouts risky?

Increased use of CCTV at the checkout gives rise to data protection concerns

Mon, 16 Jun, 2025

Butter

Caitríona Redmond: Why have butter prices soared and is it cheaper in other countries?

Head melted from increased prices? Word is spreading that butter is cheaper abroad but is that a rumour or a fact?

Mon, 26 May, 2025

Oasis reunion

Caitríona Redmond: Ticketmaster said 'No' — but this reader didn’t back down

How bagging an accessible concert ticket can be a saga, even before getting to the venue

Mon, 24 Feb, 2025