Caitríona Redmond: Ticketmaster said 'No' —  but this reader didn’t back down

How bagging an accessible concert ticket can be a saga, even before getting to the venue

Caitriona Redmond: "Everybody who wants a ticket for an event queues in real-time, regardless of their needs. If lucky enough to make it to the top of the queue to book, guests must then select the accessible option when booking tickets. Providing that category is still available, the guest can now go ahead and book tickets." Picture: PA Wire

Recently Maria, a reader from Dublin, got in contact with me to ask for advice. 

She is a mother to a young adult with a disability who is pre-registered with Ticketmaster as having an accessibility need.