PTSB reassures Ulster customers but banking industry concerns remain over huge switch

Permanent TSB said it is setting up mobile facilities, “pop-up” banks, and is placing its own staff in the 25 Ulster Bank branches

The bank is also setting up facilities in Permanent TSB branches and will have 700 customer advisers as well as 230 call centre staff to help people joining the bank from Ulster and KBC Bank.

Bosses at Permanent TSB have pledged to do all they can to help the many thousands of customers who will need to switch all their banking out of Ulster Bank, even as questions remain about the enormity of the challenge facing the banking industry. 

Permanent TSB said it is setting up mobile facilities in Mahon in Cork and on Grafton Street in Dublin, will establish other “pop-up” banks, and is placing its own staff in the 25 Ulster Bank branches which it plans to take on as part of the huge “transformational” deal struck with the NatWest owner that is closing Ulster Bank in the Republic.