Just 18% of small firms have incorporated AI into their businesses

Of the firms that use AI, it is largely deployed in 'low-risk operational areas', a survey from the Small Firms Association finds

David Broderick, director of the Small Firms Association, said many small firms have stuck with off-the-shelf tools for basic usage, such as basic administration and file storage.

Only 18% of small firms have already incorporated AI into some of their business, with most usage of the technology limited to basic processes across “low-risk” areas, a survey from the Small Firms Association (SFA) has found.

According to the survey, of 404 SFA members conducted by Amarach, just 5% of businesses said they have “already incorporated AI into most/all business areas it can be applied” while a further 13% said the technology is incorporated into “some business areas”.