ComReg revises telecoms rules on reporting complaints due to 'inadequacies'

Under ComReg rules, every telecoms provider in Ireland is required to report every six months on the end-user complaints received by them.

Telecom operators, including Sky and Eir, have criticised new rules requiring them to update the regulator on customer complaints they have received.

In order to address the “inadequacies, inconsistencies and variances” in complaints data submitted by providers operating, the Commission for Communications Regulation (ComReg) has published new requirements for companies operating in the sector.