Consumers unsure of rights when it comes to unwanted gifts, says competition watchdog

The CCPC is encouraging consumers to be aware of their rights and who to go to if an item they receive for Christmas is faulty

Consumers also have rights when goods are not faulty, the watchdog noted. For all online purchases, consumers benefit from a 14-day cancellation window, plus 14 days to return unwanted items. Nick Ansell/PA Wire

New research released by the Competition and Consumer Protection Commission (CCPC) shows consumers are unsure of their rights when it comes to returning unwanted goods.

According to the competition watchdog, one in four consumers are unaware that retailers are responsible in the event a good turns out to be faulty.