Bank staff have more trust in their employers — but the views of the public have hardened

Surveys reveal a growing gap between the public's view of Irish banking culture, and bank employees' view of it    

Bank staff responding to their survey say they are increasingly confident about the banks' culture, but members of the public say they have less faith in banks than heretofore. Picture: Daragh McSweeney

Bank staff have more trust that their employers are acting in an ethical way, but the public says that their views of banks have worsened, not got better, since 2018, according to two new surveys commissioned by the Irish Banking Culture Board.

The board was set up by finance minister Paschal Donohoe as an independent organisation to help to improve conduct in the industry.