Customer advocate slams AIB's 'alarming lack of empathy' over new banking charges

The bank, whose major shareholder is the State, said free maintenance and transaction fees for current account holders with a minimum balance of €2,500 in each quarter will be withdrawn on May 30.

AIB has been slammed for an “alarming lack of empathy” by the consumer advocate on the Irish Banking Culture Board for introducing maintenance fees for current account holders.

Padraic Kissane — who is credited for being among the first to lift the lid of the €1bn tracker mortgage scandal, which saw 40,000 customers wrongly put on more expensive loans —called for AIB to reverse its decision on the fees.