Credit unions ‘top for customer service as banks lag’

Credit unions have again come top as the Irish firms who look after their customers the best, a number of retailers have also excelled, but the banks continue to lag, according to an annual survey of consumers and shoppers.

The CXi Report also found that restaurants have improved significantly the ways they look after their customers — with more outlets securing a top-100 finish than in previous years — but the public sector firms mostly underperformed.