Bord Gáis wins coveted customer service award

Bord Gáis has won an award for ‘Best Customer Experience’ in the UK and Ireland.

The company clinched the overall CCA UK (Customer Contact Association) Excellence Award "in recognition of its success in placing its customer contact centre at the heart of the organisation, boosting customer satisfaction and reducing complaints".

“We are delighted to receive this award in recognition of the superb work done by the staff of Bord Gáis Networks and our contact centre partners, FEXCO, in delivering excellent service to our customers," said Chief Executive John Mulllins.

"We strive for excellence to ensure our customers are satisfied in their dealings with us, but it is very gratifying to see the standards we reach being recognised as best in class externally.”

Other shortlisted finalists included British Gas, O2 and Tesco. The CCA Awards were announced yesterday at the Global Contact Convention in Edinburgh.