B.I.C. Systems to provide technical support to Elan

B.I.C. Systems, a Northern Ireland technology solutions provider, has won a worldwide project with pharmaceutical company Elan to provide technical support for all elements of the company's global business critical applications that are run on SAP technologies.

The project is aimed at supporting the functions of more than 1,700 SAP technology users in Elan across a number of sites worldwide, in Ireland, Europe and the US. B.I.C.

Systems was selected by Elan, following a competitive tender process, to provide high level technical support for the company's business critical applications that are run on SAP technology.

Under the terms of the project, B.I.C. Systems has provided Elan with access to the full range of its managed services expertise.

The technical support function is to be implemented through B.I.C. Systems network operation centres in both Belfast and Dublin.

The project will involve the provision of technical support to almost 1,000 users of the SAP R/3 system and about 700 users of Enterprise Buyer Professional, a SAP solution used in the procurement function.

The users are located at a number of sites worldwide, in Ireland, the US, the UK, France, Spain and Germany.