Performix partners with eLoyalty

Performix Technologies, a Dublin provider of performance management software and eLoyalty, a CRM services company have formed a partnership to bring to market a combined customer and employee management solution for contact centres.

The companies see the alliance as closing a major void in the market place.

The merger of customer relationship management and employee performance management will enable organisations to drive real profitability within their businesses by connecting their customer insights with their employee’s performance.

The companies hope to provide depth of understanding to the key drivers of business performance.

eLoyalty is a leading management consulting and systems integration company focused on increasing profitability through customer service with offices throughout North America and Europe.