Holacracy challenges management norms by removing the central point of contact

In this week’s column, Kehlan looks at Holacracy, a management experiment that some of the biggest companies in the world are exploring. What is it, and why did one major retailer get into hot water by implementing it?   

Zappos is one of the largest online shoe and clothing retailers in the world.

It has for long had a reputation for being a good place to work. It has a fun atmosphere, offers generous perks, and looks after its staff.