Air France confrontation thrusts HR onto frontline

Violent scenes and attacks on human resources managers underline the volatile balancing act specialists have to achieve writes Kyran Fitzgerald. 

Over the years, some passengers must have felt that they have been overcharged by Air France, an old fashioned full service national flagship airline which financially at least, has seen better days.

Many customers have shifted to low price operators like Ryanair or easyJet, or have been seduced by heavily subsidised operators based in the Arabian Gulf.